Refund Policy

Charging is billed on energy actually delivered, so most sessions never need a refund. Where something does go wrong, this is how we handle it.

Failed sessions

If a session ends because of a fault on our side — the unit stopped, the connector would not lock, the site lost power — you are billed only for the energy delivered before it stopped. If you were charged for more than that, the difference is refunded within three working days of the report.

Money debited but no session

If your account was debited and no session was recorded, the gateway auto-reverses the amount, usually within five to seven working days. If it has not landed by then, raise a ticket with the transaction reference and we will chase it with the gateway.

Duplicate charges

Duplicate debits for the same session are refunded in full within three working days of being reported.

Disputed energy readings

Every session records a meter reading at both ends. If you believe the reading is wrong, raise a ticket and we will pull the charge point logs. Where the meter is at fault, the session is refunded in full and the unit is taken out of service until it is recalibrated.

What is not refundable

• Energy that was actually delivered into your vehicle.
• Sessions stopped early by choice — you are billed for what you took, which is not a refund situation.
• Idle fees correctly applied after a session completed, where the fee was displayed before you started.

How to claim

Raise a support ticket from your dashboard with the session reference, or email support@chargeoon.in. Include the transaction id if the issue is a payment. We acknowledge within one working day.

How refunds are paid

Always to the original payment method. Bank processing usually adds five to seven working days after we approve the refund.