Refund Policy

1. Order Cancellation

Orders may be cancelled free of charge before dispatch. Once dispatched, return shipping costs apply. Custom-configured or specially imported items cannot be cancelled after order confirmation.

2. Returns

Unused chargers in original packaging may be returned within 7 days of delivery. Items must be unopened and undamaged. A quality inspection is performed before any refund is processed.

3. Damaged or Defective Items

If a product arrives damaged or fails within the DOA (dead-on-arrival) window of 7 days, we replace it free of charge — including pickup and redelivery.

4. Installation Services

Installation charges are refundable only if the installation has not commenced. Site survey fees, where applicable, are non-refundable once the survey is completed.

5. Wallet & Charging Credits

Unused ChargeOON app wallet balances can be refunded to the original payment method on request, processed within 7–10 business days. Promotional credits are non-refundable.

6. Refund Processing

Approved refunds are processed to the original payment method within 7–10 business days of approval. We will notify you by email at each stage.

7. How to Request

Email info@chargeronn.com with your order number and reason. Our team responds within 2 business days.